This company is a total scam, you will have to wait several months to get what you paid for, at every turn they will ask you for more money for something that wasn’t included, once your website is up about every few months they will bring it down and tell you they need more money for domain renewal, for site maintenance, for special IT work to retrieve lost files. Paid for a 5 yr domain renewal, 3 months later they need another $399 for a internal domain renewal( see email from Daryl Lucas at Octologo below, you’ll receive many of these.
Was told they would renew it and have the site back up in 24 hours, didn’t happen because I was told they lost the files so there would be a extra charge because they have to hire specialists in IT to recover the files, at every turn they have a new twist. I’ve worked with Emily, Ryan, Dennis and Daryl. Dennis is the manager and his direct # for the many other upset customers is 408-740-9204, don’t expect anything but them asking for additional money. Stay away from this company.
Email I just got from Daryl Lucas requesting more money to get my site back up.
See attached photo. Daryl’s # 310-807-1310
Product or Service Mentioned: Octa Logo Web Development.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.