Product: Octa Logo Customer Care Clear all filters (8 of 8 reviews match)
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1.0
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Octa Logo - Hidden Copyright Fee ($245)

Update by user Aug 15, 2018

Stay far away from this company. 10 days later and I still don't have my letterhead, biz card, ...

"Lisa Taylor", the project manager has repeated stated that it's on the way.

3x I've requested that the email address be added. Delivery and project management seem to be...

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1 comment
FloweryWaterDragon363
#1574841

The same thing they did to me and the worst part was that the logo was all my idea and design. I contact them so that I can have my logo done professionally and it the required formats for marketing, however, they took my idea/logo as theirs and wanted to charge me to use it. They are such a SCAM!

Review
#1319741 Review #1319741 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Pros
  • Logo
Reason of review
Pricing issue
Loss
$85
Preferred solution
I want to file my own copy right after the logo is released by Octa Group.
Tags
  • hidden fees
1.0
Details
Infuriatingly poor customer service. More than one representative deflected my questions regarding billing. One raised their voice and kept repeating himself and avoided my question. When I requested the cancellation I was grilled as to why I was doing so. I answered...
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Review
#1256623 Review #1256623 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Reason of review
Poor customer service
Loss
$1350
Preferred solution
Full refund
1.0
Details
Terrible experience. Anonymous company. Check out their trucking depot address in Sarasota. The main thing they are gearing for is sticking you on for more money on your IP, whether that be a logo or YOUR FREE DOMAIN with your package purchase.... In addition, they are...
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Review
#1226372 Review #1226372 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Cons
  • Continues never ending high pressure up selling practises
  • Refund policy
  • Service
Reason of review
Pricing issue
Tags
  • scamming customers
2.8
Details
Octa logo does really good logo design and have a good eye for images and web design. However, their "upselling department" is a totally different story. Every time you receive a phone call from them, it's always a "senior account executive". These calls will continue...
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1 comment
Anonymous
#1404239

I just order a logo from this company, everything went smooth until the end they are trying to upsell me the files that should already come with the package.

Total BS.

Charge me $255 to get the high resolution file.

Who the *** makes a logo and will not provide the high resolution file. And the name arent real they are indian with indian acceent with white people name.

Review
#1125257 Review #1125257 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Pros
  • Quality of their logo and website design work
Cons
  • Continues never ending high pressure up selling practises
Reason of review
Pushy sales people never stops trying to upsell me.
Preferred solution
Let the company propose a solution
Resolved
1.0
Details

Update by user Jan 25, 2018

They offered to continue working on my website without charging me the $150 to take it out of archives. Now they are working hard to deliver an exceptional product to me and since I am happy with them I will continue to work with them. For the price it is a great place...

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Review
#1077693 Review #1077693 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$750
Preferred solution
Full refund
Tags
  • scamming customers
1.0
Details
I have been trying for the last 2 years to make these idiots do what they were paid to do.All blow and no show. Will not return any messages via phone or email. I have a friend in Sarasota looking into the company for me. I plan to take them to small claims court. Any...
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1 comment
AHC
#1383968

Were you able to find anything out about this fake company??? I'm very determined to punish them in every possible way.

Review
#1059625 Review #1059625 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$550
Preferred solution
Full refund
Had a very bad experience with this company - just paid for a logo and was told someone would ring me back today - still waiting.Not acceptable. Shall be looking at taking this matter further. When visiting the site a box at the side offered a service straight away - I...
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1 comment
ActuallyGrasshopper
#1456398

they outsource everything to pakistan but they are pretending that they are "anglos" with anglo names - its just complete misrepresentation as to who they are - they operate from virtual offices as well. They don't and cannot follow instructions - they copy logos and whatever logo they produce is pretty shocking and they don't follow instructions. DO NOT USE.

Review
#990824 Review #990824 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Reason of review
Poor customer service
Loss
$129
Preferred solution
Full refund

Octa Logo - Top Notch Service

5.0
Details
We are extremely grateful to the entire team of OctaLogo. They have been superb and very accommodating to our needs and timelines. From day one till the completion of our portal and brand identity, they have been at the top of their game. Would highly highly recommend them to serious businesses. Their response time and commitment to customer satisfaction is top notch. It has been an incredible time with them. Their attention to detail and commitment is worth it. They are not after your money and truly care for you. This is exactly how we felt and would recommend them to everyone Thanks guys
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Review
#863551 Review #863551 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Pros
  • Service and final product
Reason of review
Good quality

Contact Octa Logo Customer Service

Mailing Address:
Octa Logo
4283 Express Lane Suite 550-770
Sarasota, Florida 34238
United States
Phone:
(866) 978-7030
All Octa Logo Contacts

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