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They not only didn't provide what I asked for, they didn't even listen to my input. I don't know if it was sheer incompetence or just hardheadedness, but i finally had to design my own. I got the impression that this was just a guy or two sitting around with some...
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Review
#1042919 Review #1042919 is a subjective opinion of poster.
Service
Octa Logo Logo Design
Reason of review
Bad quality

Octa Logo - Review in Web design category

1.0
Details
DO NOT WORK WITH OCTOLOGO horrible company. Took our money and ran. I called multiple times and they pretend they listen to Your concerns then won't do your request at all. You call back and I was on hold for 1.5 hrs one day and am hour the next. They promised the domain name and my money back one day and then said no the next. I have never worked with such a lying company and slow company in my life. Specific people on the team: Emily, Jason.
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Review
#1039525 Review #1039525 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Seems like a scam - Octa Logo review
I asked to have a veterinarian illustration. They created 2 concepts. One was clearly taken from Shutterstock. I have attached the other one that is so bad it's hard to describe. A picture is worth a thousand words! Wow. It seems like a front for taking your money....
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Review
#996949 Review #996949 is a subjective opinion of poster.
Service
Octa Logo Logo Design
Cons
  • Appears to be a scam
Reason of review
Not as described/ advertised
Loss
$48
Preferred solution
Full refund
Had a very bad experience with this company - just paid for a logo and was told someone would ring me back today - still waiting. Not acceptable. Shall be looking at taking this matter further. When visiting the site a box at the side offered a service straight away -...
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1 comment
Angry C
#1456398

they outsource everything to pakistan but they are pretending that they are "anglos" with anglo names - its just complete misrepresentation as to who they are - they operate from virtual offices as well. They don't and cannot follow instructions - they copy logos and whatever logo they produce is pretty shocking and they don't follow instructions. DO NOT USE.

Review
#990824 Review #990824 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Reason of review
Poor customer service
Loss
$129
Preferred solution
Full refund
1.0
Details
Octa Logo is a COMPLETE SCAM, please do NOT use them for anything. As mentioned in a previous review, they are completely outsourced and lie with fake names. They are completely unethical and do no deliver on their services. They charged me for two logos that I...
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2 comments
Anonymous
#1258915

I was scammed by this company also. I am a writer with a growing platform of interested readers. Please contact me...I want to get our experiences out there to save others this misery.

kami@boleybooks.com

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Review
#929298 Review #929298 is a subjective opinion of poster.
Service
Octa Logo Web Design Service
Cons
  • End result
  • Service
  • Product
Reason of review
All the above
Loss
$150
Preferred solution
Full refund
Tags
  • logo design review
  • scamming customers
  • digital marketing scam
1.0
Details
The company is a scam. The address is fake (it s an vacant lot) they took my money and never delivered. Hardly was able to get a hold of anyone when things were wrong and the website was only live for barely a month before it got hacked. They create fake accounts to...
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Review
#926542 Review #926542 is a subjective opinion of poster.
Service
Octa Logo Web Design Service
Cons
  • Product
  • End result
  • Service
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Full refund

Incompetent, obvious my project was never going to get finished. | Octa Logo review from Fullerton, California

After 12 weeks I still haven't received my completed website. I have attached the final few emails I sent them before I stopped responding to their excuses. Every week they had some excuse why the website wasn't finished, that is all them seemed to be good at was excuses. I recommend going anywhere else or just doing it yourself. I ended up using Shopify, they have great templates and they do the credit card processing themselves. I literally built my entire website in less than 6 hours. I suggest not wasting your money or time if you are even a little computer savvy. I'm happy to give you anymore details you'd like, feel free to reach out. I'd love to help anyone avoid what I went through. Email #1 Sep 20, 2016 Hi N*****, As of right now I have not received an update as to when my website will be completed since your email earlier today stating you would look into my website's status. This is my official notice that you and your company have 48 (forty eight) hours to complete my website, in its entirety. I officially commissioned this work to be started on June 28th, 2016. As of today it has been exactly 12 weeks. I have been very patient and I feel 12 weeks is more than enough time to compete a standard website which I was told your company does all the time and many times in the past. As of 1400 (PST) today, my watches are in hand and I am losing sales as every hour goes by that my site is not operational. I currently have 51 orders that are waiting to be placed (verifiable via emails and social media messages), that is $7650 in revenue I can't access. If my site is not 100% finished, meaning fully functional and published by 1855 on Thursday September 22nd I will require a full refund as well as any damages due to lost revenue. I have already contacted American Express and they have assured me that they can pull the entire amount back via a charge back if you refuse to refund my money assuming the website is not completed. The following is required to be completed by September 22nd at 1855 PST but not limited to: - Fully operational and functional website to conduct business which includes but not limited the sale of watches, watch related items and promotional items. This includes a fully functioning shopping cart (orders need to be able to processed from start to finish including credit card or PayPal payments which also need to be receivable. -My entire website and it's functionality to be unlocked so I can have full access to every aspect for modification. -"USA" needs to be the default shipping country and also default when creating a profile in the pull down menu. -Add a forgot user name and or password function. -Ability to manage the user names and passwords that are added. -Ability to manage the people that sign up for the newsletter/ updates. Also a unsubscribe function. -Ability to add the promotional codes. -Ability to manage the promotional codes. I'd like to have multiple promo codes working at any given time so I can track my marketing efforts. Let me know if you have any questions. I look forward to my website being completed in a timely manner. Thank you Email #2 Sept 23, 2016 Hi N*****, This email is sent to you directly because I am not aware of any fact indicating that you are represented by legal counsel. If you have professional malpractice insurance I suggest that you forward this email to your carrier. I appreciate what you said and could understand an illness delaying my website if this was 6 weeks ago. It is not a matter of a couple of days, it is a matter of a handful of weeks. I told you two weeks ago on September 6th 2016 at 0914 that my watches were shipping and my site needed to be complete in a timely fashion, which I stated was by the end of that week. I told you on September 12th 2016 at 0957 my watches would be delivered anytime because they were in customs awaiting clearance. Why wasn't my website done last week? Why wasn't my website done two weeks ago? You had my Square credit card processing information on August 29th 2016 and again on September 12th 2016. At no point during this entire process have you reached out and asked me to get you anything. I was always the one asking you what you needed. If you did need something after me asking, I made sure you had it within a 6 hour window, if not immediately. To add insult to injury you are now asking me for the Square information for a third time which is out right incompetence. I sent you the Square information on August 29th 2016 and also again on September 12th 2016 when you asked for it a second time. How much time do you need to complete a simple website? It has been 12 plus weeks which seems excessive. Especially when you take into account that I, yesterday in a matter of 5 hours completed an entire website from start to finish including a working shopping cart able to accept credit cards and PayPal. I have zero website building experience and I was able to accomplish in a matter of hours what your company couldn't complete in 12 weeks. It doesn't that seem fair or appropriate for me to to continue to put my faith in your company week after week to not get what I paid for in a timely fashion. It became apparent that I might never get a completed website. Please refund my money immediately for not completing what I paid you to do in a timely fashion. I have two other proposals from website developers that stated my website would be completed in a three week time frame or it would be free which proves that 12 weeks is more than enough time for you to complete a website. You and your company have till the close of business today, September 23rd, 2016 to comply with my refund or I will be instructing my corporate council that I kept on retainer for my other business to move forward with litigation proceedings. Thank you, Email # 3 Sept 23rd, 2016 Dear N*****, Be aware, you have six and a quarter hours (6 1/4) to refund my money. This is not a discussion nor will there be any further discussions or communications after this email. I have been very clear. You had your chance to finish this web site weeks ago. Today is FIRST I have heard in regards to you requesting the login in credentials for Square. It is obvious you and or your company do not know what your're doing. Your email dated August 29th 2016 at 1353 (copied below) states all you would need is the login credentials for PayPal which I sent you immediately along with the API details which I also sent you immediately. If you knew you would need the login credentials for Square why didn't you ask for it then? It appears these are tactics to prolong the completion of this project or it's just gross incompetence. Either way, if you think you completed this simple website in a timely fashion you are grossly mistaken. This is your last opportunity to refund my money and avoid litigation due to my lost revenue along avoiding me posting my honest and very scathing review in regards to your company and it's ability to finish projects or lack there of, on every review website I can find. Furthermore, any further communication other than the refunding of my money will be viewed as harassment and treated as such. This is my final demand for a refund. Sincerely,
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Review
#924386 Review #924386 is a subjective opinion of poster.
Service
Octa Logo Web Development
Reason of review
Order processing issue

Octa Logo Web Development Review

1.6
Details
It has taken 5 months for my website to be completed. They took days to respond to my emails at times and even weeks to make the necessary corrections. I did not receive what was promised to me. I have asked for email and I am without that now going on 3 days. This has been the worst experience ever for my business. Think long and hard before choosing these guys.
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Review
#923647 Review #923647 is a subjective opinion of poster.
Service
Octa Logo Web Development
Reason of review
Order processing issue
Got up-sold from a simple logo design to a website redesign by Paul. A month went by before they even started work on the site. When they did send me their little demo link; it was a simply template and copy/past job. I demanded to see the back end user interface, as I...
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Review
#874178 Review #874178 is a subjective opinion of poster.
Service
Octa Logo Web Development
Reason of review
Bad quality

Top Notch Service | Octa Logo review

5.0
Details
We are extremely grateful to the entire team of OctaLogo. They have been superb and very accommodating to our needs and timelines. From day one till the completion of our portal and brand identity, they have been at the top of their game. Would highly highly recommend them to serious businesses. Their response time and commitment to customer satisfaction is top notch. It has been an incredible time with them. Their attention to detail and commitment is worth it. They are not after your money and truly care for you. This is exactly how we felt and would recommend them to everyone Thanks guys
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Review
#863551 Review #863551 is a subjective opinion of poster.
Service
Octa Logo Customer Care
Pros
  • Service and final product
Reason of review
Good quality